Investigating - We are investigating an issue where users are unable to navigate away from the 'token_refresh_failed' screen when using the 'Retry' button. Recovering from this issue is possible by using the 'Log out' button or by closing the app.
May 08, 2024 - 17:26 CEST
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Resolved -
This incident has been resolved.
May 2, 17:19 CEST
Monitoring -
A fix has been implemented and we are monitoring the results. If you are using the Onecta Cloud API as a third party developer and have experienced this issue, please re-initiate the authorization flow.
Apr 24, 17:00 CEST
Investigating -
Daikin is aware of reports regarding refresh token expiration after 12 hours, impacting 3rd party integrations. Some users may encounter a "400 Bad Request" response when refreshing their access token. We're actively investigating with our IT department for a solution.
We appreciate your patience as we work to ensure the ONECTA API meets user expectations. Thank you for your understanding.
Mar 25, 10:23 CET